Who Is This For? This n8n workflow listens for order cancellations in Shopify, extracts relevant customer and order data, checks if the customer’s phone number is registered on WhatsApp via the Rapiwa API, and sends a personalised apology message with a re-order link. It also logs successful and unsuccessful attempts in Google Sheets for tracking. What This Workflow Does Listens for cancelled orders in your Shopify store Extracts customer details and order information Generates a personalised apology message including a reorder link Sends the message to customers via WhatsApp using a messaging API (e.g., Twilio or Rapiwa) Logs the communication results for tracking purposes Key Features Real-Time Cancellation Detection:** Automatically triggers when an order is cancelled Personalised Messaging:** Includes customer name, order details, and a direct reorder link WhatsApp Integration:** Sends messages via WhatsApp for higher engagement Error Handling:** Logs successful a
Scriflow builds and adapts n8n workflows with AI. Open this template in the editor to get the import-ready JSON.